Texas AI Law

Insight

The TRAIGA Complaint Portal Is Open

The Attorney General’s online complaint mechanism, required by HB 149, is the first step in TRAIGA enforcement.

Law checked through

Portal verified available:

Business and Commerce Code § 552.102 requires the Attorney General to maintain an online consumer complaint mechanism for TRAIGA. HB 149 Section 8 set a September 1, 2026 implementation deadline. The AG’s Consumer AI Rights page now links to the complaint form. Portal verified available: October 10, 2026. That confirms an available route; it does not establish the first day it opened, and this article does not treat the deadline as a verified launch date.

A complaint is the trigger for the Attorney General’s investigative power: after receiving one, the Attorney General may issue a civil investigative demand asking for a high-level description of the system’s purpose and use, the types of training data, input and output categories, performance metrics, known limitations and post-deployment monitoring and safeguards (Business and Commerce Code § 552.103). If the Attorney General concludes there is a violation, it must give written notice and may not sue before the 60th day, or at all if the person cures and provides a written statement with documentation and any policy changes (Business and Commerce Code § 552.104).

Two features limit the portal’s reach. TRAIGA’s “consumer” is a Texas resident acting in an individual or household context, not in a commercial or employment context (Business and Commerce Code § 551.001). And TRAIGA’s private-sector prohibitions mostly require intent. Businesses should still treat the portal as a reason to keep their documentation current: the demand categories in Business and Commerce Code § 552.103 are a ready checklist.

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